Responsible Gaming

Gambling Should Be Entertainment, Not Income

At True Fortune Casino, we believe that gambling should only ever be viewed as a form of entertainment, similar to going to the cinema or watching live sports. It should never be considered as a way to earn money or solve financial problems. The odds are always in favour of the house, and you should only gamble with money you can afford to lose.

We are committed to promoting responsible gaming and supporting our players in maintaining a healthy relationship with gambling.

Age Verification

In the United Kingdom, you must be at least 18 years of age to access and use our casino services. We take age verification seriously and conduct checks during registration and at various points throughout your gaming experience.

If you are under 18, please do not attempt to register or play at True Fortune Casino. Underage gambling is illegal and harmful.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be honest with yourself and watch for these warning signs:

• Chasing losses by gambling more to try to recover money you've lost
• Gambling with money intended for essential expenses (rent, bills, food)
• Hiding your gambling activity from family, friends, or partners
• Feeling anxious, irritable, or restless when not gambling
• Gradually increasing the amount you gamble to feel the same excitement
• Failed attempts to reduce or stop gambling
• Borrowing money to fund gambling
• Neglecting work, school, or personal relationships due to gambling
• Using gambling as an escape from problems or negative emotions
• Lying to others about the extent of your gambling

If you recognize any of these signs in your own behaviour, please seek help immediately.

Self-Help Tools & Controls

True Fortune Casino provides a range of responsible gaming tools to help you maintain control:

Deposit Limits

Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly). Once your limit is reached, you will not be able to deposit further funds until the period resets.

Loss Limits

Establish a maximum amount you are willing to lose in a given timeframe. When you reach this limit, your account will be temporarily restricted from further gameplay.

Reality Checks

Enable pop-up reminders during your gaming sessions to check how long you've been playing and how much you've wagered. These prompts encourage you to take breaks and reflect on your activity.

Self-Exclusion

If you feel you need a break from gambling, you can self-exclude from your account for a period of your choosing (minimum 24 hours to several years). During this period, your account will be closed and you will be unable to access our services or receive promotional materials.

To access any of these tools, please visit your account settings or contact our customer support team.

Support & Help Organizations

If you are struggling with gambling, professional support is available. We encourage you to reach out to one of the following organizations:

United Kingdom

• GamCare – Free counselling and support for problem gambling
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (free, confidential)
• GamStop – National self-exclusion scheme for online gambling
  www.gamstop.co.uk
  Allows you to self-exclude from all licensed UK online casinos simultaneously
• Gamblers Anonymous – Peer support and recovery program
  www.gamblersanonymous.org.uk

Other Countries

• Australia – Gambling Help Online
  www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  www.responsiblegambling.org
• United States – National Council on Problem Gambling
  www.ncpgambling.org
  Helpline: 1-800-522-4700
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telephone: 0800 1372700 (free helpline)

All support services listed above are confidential and available to help you.

If You Need Help, Please Reach Out

There is no shame in seeking support. Problem gambling is a recognized condition that affects many people, and help is available. If you or someone you know is struggling with gambling:

• Contact one of the support organizations listed above
• Speak to a trusted friend, family member, or healthcare professional
• Use the self-exclusion and control tools available on your account
• Take a break from gambling and seek professional counselling

Your wellbeing is our priority. Please gamble responsibly and know that help is always available.

Contact Our Support Team

If you have questions about responsible gaming features or need assistance, our customer support team is here to help.

Visit our help centre or contact us through your account at fitxf.com